SQUEEZE LUCKY SCOOP

Yes, we provide insured worldwide shipping. Most parcels arrive within 7–12 business days once dispatched. Delivery timelines may vary slightly based on destination customs processing and regional carrier speeds.

Each item undergoes meticulous inspection, sanitization, and protective packaging in our studio. Standard orders are fulfilled within 1–3 business days. For orders requesting custom packaging videos or during collection drops, please allow 3–5 business days before carrier dispatch.

All international orders are shipped on a DDU (Delivered Duty Unpaid) basis. Item prices and shipping fees exclude local VAT, import duties, and clearance tariffs. The recipient is solely responsible for settling these fees upon arrival. Packages abandoned or returned due to unpaid import taxes are non-refundable for shipping fees.

Yes, specific destinations enforce strict border guidelines:

• South Korea KR — Shipping details must be submitted in Korean, and your PCCC code (P + 12 digits) must be included in the order notes.
• Saudi Arabia & Middle East SA — P.O. Box addresses are not accepted. Saudi orders require a valid 8-character SPL Short Address.
• Canada & Ireland CA — Personal full legal names only; commercial entity names (Inc., LTD) will trigger customs rejection.
• Switzerland CH — Daily parcel values exceeding 62 CHF may incur local import VAT upon delivery.

Click the advisory banner above to view the full customs guideline modal.

Once your parcel is scanned and handed to the international carrier, our system automatically emails you a dispatch confirmation containing your tracking number and a direct tracking link. Simply click the link in your email to monitor live delivery milestones. Please allow 24–48 hours for the carrier system to show the first logistics scan.

Order confirmations are issued instantly upon payment, and dispatch emails are triggered when carrier shipping labels are printed. If you cannot find them:

1. Check your Spam, Junk, or Promotions folder, as email providers occasionally misfilter automated updates.
2. Verify that there were no typographical errors in the email address entered at checkout.

If still unlocated, contact our support team with your full name to re-issue your order details.

To ensure rapid delivery, orders enter fulfillment promptly. You may request address adjustments or order cancellations within 12 hours of placement. Once an order has entered final packaging or been handed over to the courier, no changes or cancellations can be processed.

Please double-check your shipping information prior to payment. We cannot be held liable for delivery failures, delays, or returned parcels caused by incomplete addresses or failure to collect the package from the local post office after delivery attempts. If a package is returned due to customer address errors, the customer will be responsible for reshipment postage.

Yes! We love celebrating your orders with you. If you would like your order packaging filmed, please add the Packing Video service to your order and leave your TikTok/Instagram handle in the order notes. Because video production and scheduling require extra studio time, orders with packing videos may require a few additional days before being posted.

Each curated Mystery Box includes an enchanting surprise selection of premium accessories, such as gothic pendants, gemstone rings, artisan necklaces, earrings, velvet hair clips, and thematic collectibles. We continuously develop and introduce new limited-edition collections and themes throughout the year.

Yes, all our jewelry and accessories are crafted using skin-friendly, hypoallergenic materials that are 100% nickel-free and lead-free. To maintain their lasting brilliance, avoid direct contact with heavy perfumes, household chemicals, and chlorinated pool water, and store each piece in a dry pouch or velvet box when not in use.

We guarantee your total satisfaction. In the rare event that an item arrives damaged or defective, simply reply directly to your order confirmation email within 7 days of delivery with clear photos or video footage of the damage and shipping label. Our concierge team will review it immediately and arrange a complimentary replacement or refund.